Family sharing and cancellation

What happens to family members if the subscription is cancelled.

**If the Owner Cancels Their Subscription**

When the subscription owner cancels:

1. **During the grace period** (until end of billing cycle)
- Both accounts continue to work normally
- All features remain available

2. **After the subscription ends**
- Family member's receipts are transferred to the owner's account
- Family member's account is deleted
- Family member receives an email notification
- Owner keeps all data but loses scanning/export capabilities

**If the Family Member Wants to Continue**
The former family member can:
- Create a new account with their own subscription
- Note: Their previous data stays with the original owner

**Reactivating a Cancelled Subscription**
If the owner reactivates their subscription:
- They can send a new invitation to their family member
- The family member will need to create a new account
- Previous family member data remains with the owner's account

**Tips**
- Download important exports before a subscription ends
- The owner can always access all family data even after cancellation

Need more help?

Our team replies within one business day.

Contact support
Menu

Legal

Need help?

Find answers or contact support.

Suggested